Why not make it easy for your customers/clients to reach you in any way they choose? Customers can now message you directly when they find your business listing in Google Search, Google Maps or when they see your AdWords Ads in search while on their mobile phone. Messaging features are only designed to show to people on mobile devices capable of sending and receiving text messages such as a mobile smartphone. This service can help you grow your business by giving people another option when trying to contact you. All you need is a phone number that can receive SMS text messages and make sure to have that phone readily accessible to respond to your customers or clients.
Google My Business
Your text messaging phone number will not be revealed, and you can turn off this feature at any time.
To get started, sign in to your Google My Business account and look for “Messaging” under the Home menu. Turn chat to the On position and then add your SMS text-enabled phone number. A verification code will then be sent to your phone and you are set to receive messages from your customers!
The Google Messaging Chat feature even allows you to add a welcome message that customers will receive when they start a conversation with you.
Once you setup your message extension in AdWords, people will be able to click on an icon attached to your ad and contact you directly through text messaging.
When someone contacts you by text, their messaging app will automatically open with a pre-populated message that you create. As for the charge? Just as if they had clicked on your ad to go to your website, you are charged for a click. No other additional cost is involved.
You can add message extensions at campaign, ad group or ad level allowing you to set them up for your specific needs. You’ll have access to detailed reporting about message exchanges allowing you to see the performance of this feature.
Text Messaging Quick Tips
The Google My Business and AdWords chat feature provide customers and merchants with an easy way to communicate. To ensure the best experience when interacting with each other, please be sure to follow Google’s Text Chat Guidelines.
As the Internet continues to grow in the mobile arena, we highly recommend you consider adding this feature to one or both services.
It doesn’t have any real downsides other than a less straightforward conversion rate. You need to keep track on your end what messages convert to your ultimate goal. But did that stop you from providing a phone number for people to call you? No? Then that shouldn’t hold you back from offering your customers the easiest way to reach you.
Besides, if you don’t like it, you can always turn it off!
As one of Hawaii's Google Partners, the expert marketing staff at Meyer Computer, Inc. strives to ensure that we offer you only the absolute best marketing services for your business. One of the many keys to our, and our clients, success in this industry is ensuring our teams stay on top of the latest trends, topics and tools to create winning marketing strategies that not only meet, but exceed, our clients expectations.
To this end, our team members are always keeping up to date with the latest going ons in the online marketing realm, through focused research and specialized training. Our status as a Google Partner allows us access to up to date training sessions and certifications, many of which our team members are required to complete to retain Google qualified certification status.
Our very own marketing specialist, Shelby Sides, recently took part in the Google Partners Google Analytics Certification course, and passed with flying colors! Having joined Meyer Computer already well versed in numerous online marketing disciplines, we're proud to have Shelby on our team, and congratulate her on a job well done in achieving this Google Analytics Certification.
If you would like to learn more about how we can help your business grow online, contact us today for a free consultation. Mahalo!
Our November Google Event is almost here and we at Meyer Computer, Inc. are excited to further help local businesses grow! As a Google Partner, we are proud to co-host this FREE Google seminar on Wednesday, November 15th at the Maui Arts and Cultural Center’s Haynes Meeting Room.
In the last five years, the customer journey has drastically changed to emphasize Mobile. As search behavior and the buying processes continue to evolve, it is crucial to adjust with the consumer! Centered around Mobile Advertising, we will kick off this event at 10:00 am with a brief introduction from Meyer Computer, Inc.'s owner, Chris Meyer, followed by a virtual presentation from our guest speakers from Google!
To help you and your business, our expert Google speakers will be giving an overview of how you can get ahead of these changes as well as gain some useful insight into leveraging Google’s Mobile tools. Jimmy Morrow will be sharing how businesses can adjust their advertising strategies to target consumers where they are spending their time, while Erin Sagin will explain how to utilize those Mobile tools to connect with customers in the right place at the right time.
To wrap up the event, we will be opening up the floor for a question and answer session to ensure that you get the most out of your time. As a full-service web design and internet marketing company, we have the expertise to lift your online presence and this workshop is just one of the tools we offer. If you are interested in attending, be sure to RSVP as soon as possible as spots are filling up quickly. See you there!
As a full service web design and internet marketing company, we here at Meyer Computer, Inc. want to help local businesses thrive as well as grow and Google is giving us the tools to do so! Join us on Wednesday, September 20th at the Maui County Business Resource Center for our next Google Partner Event! This FREE Google seminar will cover how changes in the B2B buying process is ultimately affecting the buyers’ path to purchase and conversion. Starting at 10:00 am, this seminar is conveniently located in the Maui Mall and will feature content expertly created from the Google Headquarters.
Centered around Online Advertising for B2B, we will kick off this event with a brief introduction from Chris Meyer, owner of Meyer Computer, Inc. and Google Partner. Following our guest speakers, Diarmid Thomson and Helen Edwards, will be joining us virtually for this seminar to discuss advertising strategies as well as B2B best practices. To ensure that you are getting the most out of the time taken for your business, the floor will then open up for a question and answer session!
We invite you to get an overview from these experts of how you, as a B2B business, can get ahead of these changes with tools and strategies to leverage smarter digital advertising efforts. We here at Meyer Computer want to help Maui businesses grow and as a Google Partner we have the expertise to do so. If you are interested in attending this free Google workshop, be sure to RSVP as soon as possible as spots are filling up quickly. See you there!
When I first imagined working in a computer office, I pictured those movie scenes with workers scrambling to their desks and papers flying everywhere. With all of the websites and tasks that Meyer Computer, Inc. is responsible for, I was sure that this office would be something like those hectic scenes. But what I walked into on the first day was the complete opposite! Everyone was so calm and quiet, even though I knew that each person had a lot on their plate. Everyone got along so well and knew how to enjoy themselves, joking around every now and then. There was a complete sense of aloha and that is one of the most important things to have in a working environment.
I was a junior at Baldwin High School when one of my teachers told me about an internship with Meyer Computer. Getting a job was one of my main summer goals, so I happily applied once I heard about this opportunity. What scared me a little, at first, was discovering that writing was a key part of this job. Writing wasn't always one of my strongest skills, but I found out that the writing I would be doing here at Meyer Computer was way more fun. Here, colorful words were the perfect way to express how amazing the island of Maui is!
When first starting at Meyer Computer, my main supervisor was Lisa Almeida. Right from the first day, she taught me everything I needed to know about the social media and marketing aspect of this company. It was a bit overwhelming at first, but Lisa guided me through everything and made me feel comfortable. Once getting the hang of things, she would check up on me and proofread all of my pieces. She, and the entire staff, really made me feel welcomed right from the start. Especially the office cat, Zippy, who always came around to cheer everyone up!
Throughout the whole internship I got to share my knowledge about Maui's many different features through blog writing for sites like rentalsmaui.com and kahanavillage.com. Being that the majority of readers were to be Maui visitors, I was taught to think about the audience. While I was writing, I would have to remember to explain myself, especially when using Hawaiian words like "honu" I would also have to type out "Hawaiian Green Sea Turtle." This was also the perfect way to brag about what a great island we live on! I wrote a total of twenty-three blogs this summer and while it was a lot, it was worth it to see my writing actually published online for people to read.
This internship, which was my very first real job, will be an experience that I will always remember and look back on! I learned a lot, from what was happening on Maui to stories of Hawaiian mythology . I also got a sense of how huge the internet is and how it works as a whole! Even though this internship may not have been related to my career path, I gained a lot of knowledge on an important part of today's community — social media. Overall, I am glad that this opportunity served as my first job. From today on, I will always be able to share with others the blogs that I wrote and published online, all thanks to Meyer Computer!
As the digital world continues to evolve, so does the shopping process. This results in changes to the buyers’ path to purchase, which ultimately requires retailers to stay ahead of the game. Sound familiar in your business?
Join us at our next Google Partner Event on Tuesday, August 22nd at the Maui County Business Resource Center, conveniently located in the Maui Mall, starting at 8:00 am. As part of our Google Seminar Series 2017, the focus of this month's workshop will be “Online Advertising for Retailers” and will feature expertly created content from the Google Headquarters!
This seminar will kick off with a brief introduction from Chris Meyer, owner of Meyer Computer, Inc., a Google Partner. This leads into a brief presentation from Google guest speakers, Kristen Johanson and Alex Chen. Presenting virtually, they will be sharing how retailers can counter these changes in the path to purchase through advertising strategy adjustments as well as the power of Google Shopping. Following their discussion, we will be opening up the floor for a question and answer session to ensure that you get the most out of the time for your business.
We here at Meyer Computer, Inc. want to help local businesses positively grow and Google is giving us the tools to do so! If you are interested in attending, make sure to RSVP as soon as possible as spots are filling up quickly. See you there!
It can be difficult to communicate the significance of a well balanced marketing plan, so I’m continuing a series called the “Importance of…” where I’ll break down the finer points of these search engine marketing and social media network strategies in the hopes that it just might give someone the realization and insight that will allow them to better understand the broader view of Internet marketing.
There is nothing worse to search engines then old stagnant websites! By nature, search engines want to give their users the most current, relevant and up-to-date information available. So how can you easily add all this new content to your website on a regular basis? Yup, you guessed it... blogging is a great way to offer up new related articles about your companies services in a fresh and exciting way.
That said, the point is not to post articles for the sake of posting. The main focus should be to enhance your website on a regular basis to benefit visitors, with an aim of increasing the clicks, user engagement, and new links to and from your site. These are the clearest signals you can send to search engines to show that your site is fresh and deserving of high rankings.
Be Fresh * Be Relevant * Most Importantly, Be Useful!
Who doesn’t want more traffic? Every blog post is one more indexed page on your website, which means it’s one more opportunity for your website to show up in the search results. Not only that, but every interesting and informative blog post you create means more content people can easily share on the social networks. That’s good traffic potential from both search engines and social media! Need topic ideas? Look to answer the questions your customer base asks on a regular basis. Blog about the latest innovations in your business and current trends in your industry.
By answering those regularly asked questions, you are providing the perfect content to help your customer. It’s your chance to shine and show them how knowledgeable you are in your industry. With each clear, reliable and truthful blog post you put out there, you are also building trust for your service or brand. You will be the first person that comes to mind when the products or services you provide are needed.
A customer relationship begins from that very first moment someone visits your website. A good way to encourage people to return to your site is by providing interesting and useful blog posts on a regular basis. They are less likely to forget about you when those blogs come out and keep you top-of-mind. It’s less likely they will head to one of your competitors because they are happy with the information and service you are providing. Remember, with every blog post they read, you are also building a sense of trust and that can extend to brand/service loyalty.
To really utilize the blogging medium, here are some key points to keep in mind:
● Post on a regular basis to keep you and your services front in the minds of your clients.
● Make sure the content is interesting, can really help customers, or gets people talking (and sharing).
● Build your customer relationships and keep them coming back for more!
If done properly, your business blog will naturally drive traffic to your website, increase your SEO potential, position your company or service as an industry leader and help you build those important customer relationships. It’s never too late to start. Time to get to blogging!
Meyer Computer, Inc. has been providing Hawaii with website design and internet marketing services for quite awhile now, and through the years we’ve had quite a few people coming in to talk about the frustration of getting their company team on-board when it comes to having a diverse marketing strategy.
As I’ve said in past posts, many of these methods work great hand-in-hand to create a healthy internet marketing strategy that will get your business noticed. Feel free to make an appointment to come into our Maui office or just call and talk to one of our Social, SEO & Marketing experts to find out what works best for you and your business!
We will be partnering with Google on a small business workshop coming up next week. We're #AllForSmallBiz, and 🎈National Small Business Week🎈 is our chance to share some knowledge and give back. If you have been feeling like you need help with your online business presence, this is your chance.
We know you are busy, overwhelmed, and pulled in 20 directions everyday! But next Friday, make the time... get your questions answered - for free. Interested? Register here: www.meyercomputer.com/googlebiz
The "Why" behind the workshop: Small businesses are the growth engine of our economy, creating 2 out of 3 net new jobs. And businesses that are online grow 40% faster than those that aren’t. We can help small businesses connect with more customers by helping them get online and on the map.
Over the years, we’ve met with many people that understood the importance of having a diverse marketing strategy. Yet many of them faced challenges when trying to communicate the significance of a well balanced marketing plan to their team. To speak to this, we will be continuing our series called the “Importance of….”
The goal of the series is to break down the finer points of diverse marketing plans in the hopes of providing that "ah-ha moment," allowing for a better overall understanding of the big picture of Internet marketing.
Throughout our series, I'll cover the leading basic strategies and how they could work for you. It's important to note, as I’ve said before, not every business is the same and some strategies are not going to be the right fit for your business. If you need assistance sorting it all out, you can come in and meet with one of our experts to find out what works best for you and your business.
Several of these methods work well hand-in-hand to create the well-balanced Internet marketing strategy that will get your business ahead. Remember, as tempting as it can be, never put all your eggs in one basket! With the dynamic, changing nature of marketing on the Internet, focusing all your resources in one area can be a losing endeavor.
In our February 4th blog post we tackled the first subject in our series titled The Importance of Organic Search Engine Optimization.
Now we’ll move onto:
From Facebook page likes, post engagement, lead generation, video views, app installs, ads on Instagram, to ads that get people to your website, advertising with Facebook is a smart and effective way to go. Why you ask?
In 2016, FB page owners saw the number of people actually seeing their posts cut by approximately 50%. We're talking about losing half your audience! While Facebook maintains that this decline is due to feed refinement and increase in the volume of content, that amount continues to decline. While they say it is not intentional, Facebook continues to gradually strangle the organic reach of posts to essentially force companies to “pay-to-play”.
So, even though someone "Liked" your page, and you created a super-duper awesome post, doesn't mean Facebook is going to put in front of your existing audience. Running Facebook ads guarantees exposure not only to your existing audience, but to an extended audience as well.
Over 1.8 billion people log onto Facebook every month. Unequivocally the largest social media network to-date, and still growing day by day, Facebook doesn’t look to be slowing down anytime soon. New features and acquisitions, mixed with Facebook's unique and interesting ways to stay in touch, keeps their audience coming back for more. Even diehard anti-Facebooker’s like my mum, have taken a second look and come to the dark side. Yes, the lure of her kids and grand-baby pics was just too much for her!
People spend a ridiculous amount of time on Facebook. People are checking on friends, family and news. Some are checking before, during and after work. The average time is 20 minutes per visit, but when you are looking at several potential visits a day, that can add up! Knowing people are investing their time here makes FB advertising a necessary consideration for your business.
It's possible to zero in on the perfect target audience, choose from over a dozen different ad objective formats, and lose yourself in hundreds of possible ad targeting parameters.
Here’s an example… Imagine you are a wedding planner offering your services in Hawaii. With Life Events targeting, you can select people that have just gotten engaged. Couple that with location targeting specific to Hawaii and/or interest targeting people that like Hawaii and you have a powerful audience to market your business to.
Facebook offers the ability to keep your business fresh in the minds of the people interested in your services now and into the future. Seize the opportunity! Our suggestions? Engage with your audience. Give good customer service. Post consistently and provide some fun now and then. Deliver content that interests your fans. Be an authoritative figure without being a know it all. Be authentic to your brand.
Remember earlier in this post when I asked you not to put all your marketing eggs in one basket? You don’t have to stick with just one advertising strategy. As a matter of fact, we highly recommend you try out various options to find the best fit for you. For most of our clients here at Meyer Computer, Inc. we run 3 different types on average, per client.
More info: Facebook Marketing
And we’re back… with TNT #2! TNT is a series of tips and tidbits to help you navigate the digital world brought to you once a month, by the team here at Meyer Computer, Inc!
Tip #2 --- Life after death.... is it possible?
We can’t answer in all cases, but for business technology, we can help. Let’s dig deeper….
Have you ever thought, "If my computer dies tomorrow, will my business survive?" Hopefully you have! If it has never crossed your mind, you should definitely consider it. Being in the computer business we can tell you first hand this is a very real concern/threat to your business.
Backups in the age of ransomware.
Today every aspect of our lives is on our computers. So backups are not just a good idea, they are mandatory. But are they enough?
The current scourge of the internet is ransomware; you click on a link in an email, and suddenly all the files on your computer are encrypted, and there's a pop-up telling you how to pay the ransom to get your files back.
So all you have to do is restore your files from your backup, right?
Not so fast. In this time of cheap external hard drives, a common and easy way to backup is to backup to an external hard drive. But if you keep that drive connected to your network, then it is likely to have its files encrypted as well.
What about on-line backups? Google docs, drop-box, and dedicated on-line backup solutions? Could you just get your files from there? Unless the sync has already taken place, then your on-line backups are encrypted as well.
So what to do?
If you are using an external hard drive to backup to, you should only have it connected to your network long enough to complete your backup. Then it should be disconnected and stored in a safe place. Even better, have at least two drives that you rotate, so you always have two backups, NOT connected to your network. And you get extra points for storing them in a different location!
And for on-line backups?
Many of the on-line systems have a versioning system that will save multiple copies of your files, so you only need go back to a version from before the encryption. To make sure this is an option, research the system you are using to make sure older copies of your files are kept, and that you can get to them. Keep in mind, however, that you generally have to restore the older version one file at a time - a task that could take days.
The best option?
Both! We recommend having off-line hard drive backups that are easy to get to and restore all your files, and on-line backups, with multiple file versions, for a second line of defense.